Terms of Service

1. Services

We provide done-for-you automation and AI systems — including websites, chatbots, voice and SMS automation, and CRM setup — as described on our website and in your chosen plan. The exact scope is agreed with you before work begins.

2. Plans, fees and payment

Setup fees and monthly subscription fees are as set out on our pricing page or in your order. Subscription fees are billed monthly in advance via our payment provider (Stripe). All prices are in GBP. We are not currently VAT registered, so no VAT is added; if that changes, VAT will be applied to future invoices as required by law.

3. Cancellation and refunds

Monthly subscription: you may cancel at any time. Cancellation takes effect at the end of your current billing period, and you will not be charged again after that.

Setup fees: these are refundable only if you cancel before we have started work. Once work on your project has begun, setup fees are non-refundable, as they cover time and resources already committed.

If you are a consumer (buying as an individual rather than for a business), you have a statutory right to cancel within 14 days of entering the contract. If you ask us to begin the services during that 14-day period, you agree that: (a) you lose the right to cancel once the service has been fully performed; and (b) if you cancel after work has started, you must pay for the work carried out up to the point you cancel. Business customers do not have this statutory cancellation right.

4. Your responsibilities

• Provide accurate information and timely access to any accounts or assets we need.
• Ensure you have the rights to any content you provide to us.
• Use the services lawfully and not for any prohibited or harmful purpose.

5. Intellectual property

Unless agreed otherwise in writing, on full payment you own the deliverables created specifically for you. We retain ownership of our pre-existing tools, frameworks and know-how, and may use anonymised learnings to improve our services.

6. Third-party services

Our services may integrate third-party platforms (e.g. Stripe, Cal.com, hosting and AI providers). Your use of those platforms is subject to their own terms, and we are not responsible for their availability or actions.

7. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability to you is limited to the total fees you paid to us in the 12 months before the claim arose, and we are not liable for indirect or consequential losses or loss of profit.

8. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction (this does not remove any protection available to you as a consumer in your home nation of the UK).

9. Contact

Questions about these Terms? Email hello@leadroute.co.uk.